The Irish World has always prided itself on its fairness and its accuracy. Where mistakes have happened, and fortunately they have been rare and not serious, it has nevertheless been swift to correct them.
As a demonstration of the Irish World’s commitment to fairness and accuracy it has agreed to join the press watchdog IMPRESS and to be regulated by it.
Should a reader have a complaint about Irish World coverage that reader should, as has been the case to date, contact the Irish World in the first instance and the complaint will be investigated in accordance with procedures agreed with IMPRESS.
If a reader is not satisfied with the eventual response then they may register a complaint with IMPRESS.
Making a complaint:
We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. http://www.impress.press/standards/.
We can only deal with your complaint if you are:
• personally and directly affected by an alleged breach of the Code
• a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
• a third party seeking to ensure accuracy of published information
We are also regulated by IMPRESS, but initial complaints must be made to us in writing at Irish World, Irish World House, 934 North Circular Road, London NW2 7JR:
Telephone: 020 8453 7800
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:
Regulated by IMPRESS
The Independent Monitor for the Press CIC
16-18 New Bridge Street
London EC4V 6AG
T 020 3325 4288