NEWS — 18 July 2014

Milan airport handlers have been filmed roughly throwing Ryanair passengers’ baggage on and off the flight with complete disregard for the possessions inside.

The people in question are not Ryanair employees but work for Bergamo Airport, where Ryanair operate through in Milan, but it casts a doubt over the airline’s improving customer friendly image provoking them to call the handling as ‘cavalier’.

With thousands of people using the budget airline to travel they will be aware of the hefty fees for checking a bag into hold, and will be all too used to cramming their belongings into carry-on bags to avoid incurring extra charges.

However, sometimes this is is not even good enough as they find no room on-board to stow their baggage when competing with a full aircraft where all the passengers are doing the same thing.

It appears that the bags in question, filmed by passenger Nerijus Laurinaitis who branded it as ‘luggage destruction’, may be carry-ons there was no room for as have yellow tags on them, so probably contain a few more valuable possessions that passengers wanted to kept with them on-board.

Ryanair have said to her.ie: “The handling of these bags by our handling agents in Bergamo is clearly in breach of Ryanair bag handling guidelines and will not be tolerated.

“Ryanair has instructed the Bergamo Airport authority that we want these two individuals removed from handling Ryanair flights and we have received assurances that this cavalier treatment of our customers’ bags will not be repeated.”

Italian news outlets have said the company responsible for the management of the airport have apologised and will be happy to issue a refund for any damage caused.

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